Deskripsi Pekerjaan
Join PT.CIIC Service Indonesia as a Customer Service Representative and become a vital part of our dynamic team! You'll be the first point of contact for applicants navigating visa applications, ensuring seamless processing while delivering exceptional service experiences. This role offers the opportunity to develop expertise in immigration procedures while honing your communication skills in a fast-paced environment. We value candidates who thrive in customer-centric roles and are passionate about resolving inquiries efficiently. With competitive compensation and growth opportunities, this position is ideal for individuals seeking to build a career in the service industry while supporting international mobility solutions.
Tanggung Jawab
- Assist applicants with visa application processes and documentation requirements
- Provide accurate information regarding visa procedures and eligibility criteria
- Ensure timely processing and resolution of customer inquiries
- Maintain detailed records of customer interactions and application statuses
- Collaborate with internal teams to address complex customer needs
- Adhere to company protocols and regulatory compliance standards
- Continuously update knowledge on immigration policies and procedures
Kualifikasi
- Minimum high school diploma or equivalent qualification
- 1+ years of customer service experience preferred
- Excellent verbal and written communication skills in Indonesian
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and data entry
- Ability to work independently and within team environments
- Prior experience in visa processing or travel services is advantageous
- Fluent in English is considered a plus