Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Urban Asia Industri is seeking a dedicated Customer Service Representative to join our growing team in Cikarang. As a key member of our customer service department, you will be the first point of contact for our clients, ensuring their inquiries are resolved promptly and professionally.
At Urban Asia Industri, we believe that our employees are the backbone of our success. We offer a supportive work environment where your contributions are valued, and your career development is prioritized. Join us to build a better career path while helping our clients achieve their goals.
We are looking for individuals with excellent communication skills, a positive attitude, and a commitment to excellence. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you to grow professionally while making a meaningful impact on our customers' experiences.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues in a timely and efficient manner
- Provide accurate information about products and services
- Document customer interactions and maintain detailed records
- Collaborate with other departments to resolve complex customer issues
- Meet or exceed performance metrics and quality standards
- Continuously improve knowledge of products and services
- Identify opportunities for process improvements to enhance customer satisfaction
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous customer service or call center experience is advantageous
- Excellent verbal and written communication skills in Indonesian and English
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with multiple priorities
- Proficient in using computer systems and customer service software
- Positive attitude and patience when dealing with challenging situations
- Willingness to work flexible hours if required