Deskripsi Pekerjaan
Are you a passionate communicator looking to build a career in a dynamic professional environment? PT Horizon Internusa Persada is seeking a dedicated and service-oriented Customer Service Representative to join our growing team in DI Yogyakarta. In this role, you will be the face and voice of our company, responsible for delivering exceptional support to our valued clients.
We are looking for individuals who thrive in fast-paced environments, possess excellent problem-solving skills, and have a genuine desire to help others. As a Customer Service Representative, you will handle inquiries, resolve issues, and ensure that every interaction leaves a positive impression of our brand. If you are tech-savvy, articulate, and ready to take the next step in your career, we want to hear from you!
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat platforms professionally.
- Identify customer needs, clarify information, research issues, and provide accurate solutions.
- Maintain a high level of customer satisfaction through prompt and empathetic communication.
- Document customer interactions and update account information in our CRM system accurately.
- Handle and resolve customer complaints with patience and de-escalation techniques.
- Collaborate with internal departments to escalate complex issues and ensure timely resolution.
- Meet and exceed individual and team performance metrics, including call handling time and resolution quality.
Kualifikasi
- Diploma (D3) or Bachelor's (S1) degree in any field.
- Minimum 1 year of experience in a customer service or call center role is preferred; fresh graduates are welcome to apply.
- Strong verbal and written communication skills in both Bahasa Indonesia and English.
- Proficiency in Microsoft Office Suite and basic computer navigation skills.
- Excellent active listening, critical thinking, and interpersonal skills.
- Ability to work in shifts and maintain a positive attitude under pressure.
- Proven ability to adapt to new software and internal systems quickly.