Deskripsi Pekerjaan
We are looking for a dedicated and professional Customer Service Representative to join our growing team in Surakarta, Jawa Tengah. This is an excellent opportunity for fresh graduates to launch their career in a supportive and dynamic environment. As a vital link between our company and our clients, you will play a key role in ensuring customer satisfaction and loyalty.
In this position, you will handle incoming inquiries with a friendly and professional demeanor, resolve issues efficiently, and provide accurate information regarding our products and services. We value strong communication skills, patience, and a proactive attitude. If you are a recent graduate ready to start your professional journey, we encourage you to apply today.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer complaints and issues with empathy and effective problem-solving strategies.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Provide detailed product information and support to potential and existing clients.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Identify opportunities to cross-sell or upsell products based on customer needs.
Kualifikasi
- Fresh graduate (Bachelor’s degree or High School Diploma preferred).
- Excellent verbal and written communication skills in English and Indonesian.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computers and Microsoft Office Suite.
- Positive attitude, eagerness to learn, and strong interpersonal skills.