Deskripsi Pekerjaan
Are you a people person with a passion for delivering excellence? We are looking for a highly motivated and articulate Customer Service Representative to join our dynamic team in Aljunied. In this role, you will be the primary point of contact for our valued clients, ensuring that every interaction is positive, efficient, and professional.
We pride ourselves on fostering a collaborative work environment where your voice matters. If you are eager to develop your communication skills, solve real-world problems, and contribute to a growing brand, this is the perfect opportunity for you. We provide a supportive onboarding process and opportunities for professional development within the administrative and support sector.
Tanggung Jawab
- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Resolve customer complaints and provide appropriate solutions within established timelines.
- Maintain accurate records of customer interactions and process documentation in the internal database.
- Collaborate with cross-functional teams to resolve complex issues and improve service standards.
- Assist in administrative tasks and office support duties as required.
- Identify opportunities to improve service delivery and suggest process optimizations.
- Ensure a high level of customer satisfaction by providing personalized and empathetic support.
Kualifikasi
- Prior experience in a customer-facing or administrative role is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a solution-oriented mindset.
- Proficiency in Microsoft Office Suite and basic office software.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong interpersonal skills with a focus on building positive relationships.
- Willingness to learn and adapt to new company systems and processes.
- A positive, 'can-do' attitude and the ability to work well within a team.