Deskripsi Pekerjaan
Join Snapy Digital Printing's dynamic team as a Customer Service Representative and become the vital link between our clients and our high-quality digital printing solutions. In this full-time role based in Jakarta Raya, you'll handle customer inquiries, resolve issues, and ensure exceptional service experiences that align with our commitment to excellence. Our fast-paced environment offers competitive compensation and growth opportunities for motivated individuals passionate about delivering outstanding customer support. If you thrive in client-facing roles and possess strong communication skills, this position will allow you to develop valuable expertise in the digital printing industry while contributing to our reputation for reliable service.
At Snapy Digital Printing, we value team players who can maintain composure during peak periods and adapt to diverse customer needs. You'll work with cutting-edge printing technologies and collaborate with production teams to guarantee seamless order fulfillment. This role is perfect for career-driven professionals seeking to enhance their customer service skills in a supportive, results-oriented culture. Competitive monthly salary plus performance incentives await candidates who demonstrate reliability and dedication to client satisfaction.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with professionalism and accuracy
- Process orders, returns, and exchanges while maintaining detailed transaction records
- Resolve customer complaints and service issues through effective problem-solving techniques
- Collaborate with production and sales teams to ensure timely order fulfillment
- Update customer profiles in CRM systems and maintain accurate documentation
- Identify opportunities to improve service processes and customer experience
- Stay informed about product offerings, pricing, and company policies
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Fluency in Bahasa Indonesia and English (written and verbal)
- Strong conflict resolution and interpersonal communication skills
- Proficiency with CRM software and Microsoft Office applications
- Ability to multitask in a fast-paced environment with high call volumes
- Positive attitude with genuine passion for helping customers