Deskripsi Pekerjaan
Join Bank JTrust Indonesia as a Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals who thrive in dynamic environments to deliver exceptional banking experiences. In this role, you'll serve as the primary point of contact for customers, providing accurate information about our diverse range of financial products and services. You'll handle inquiries via phone, email, and digital channels while resolving issues efficiently to ensure complete customer satisfaction. This position offers growth opportunities within Indonesia's leading financial institution, where your contributions directly impact client loyalty and trust.
Tanggung Jawab
- Deliver accurate information about banking products and services to customers
- Handle customer inquiries via phone, email, and digital channels
- Resolve customer complaints and issues with professionalism and empathy
- Document all customer interactions in the CRM system
- Collaborate with internal departments to resolve complex customer needs
- Maintain up-to-date knowledge of bank policies and procedures
- Identify opportunities to cross-sell relevant banking products
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years of customer service experience in banking/finance
- Excellent verbal and written communication skills in Bahasa Indonesia
- Proficiency in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Professional demeanor with customer-first mindset
- Basic knowledge of banking regulations and compliance