Deskripsi Pekerjaan
Join Titip Jepang as a Customer Service Representative and become an essential part of our commitment to customer excellence! We're seeking dedicated professionals who thrive in dynamic environments and are passionate about delivering exceptional experiences. In this role, you'll serve as the primary point of contact for our valued clients, resolving inquiries, building relationships, and ensuring satisfaction with our services. Our supportive culture offers a relaxed dress code, performance-based bonuses, and clear career advancement paths to help you grow professionally. Enjoy a collaborative atmosphere where your contributions are recognized and rewarded. If you're ready to make a meaningful impact while developing valuable skills, Titip Jepang provides the perfect platform to launch or advance your customer service career.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Maintain detailed customer records in CRM systems
- Collaborate with team members to improve service processes
- Identify upselling opportunities based on customer needs
- Follow company protocols for handling sensitive information
Kualifikasi
- High school diploma or equivalent
- Minimum 1 year customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Customer-focused mindset and patience