Deskripsi Pekerjaan
Are you looking to jumpstart your career in a vibrant, fast-paced environment? Ascendion is currently hiring 50 motivated Customer Service Representatives to join our growing team at Cebu Business Park. We pride ourselves on cultivating a supportive culture where talent is recognized, and career progression is a reality.
As a Customer Service Representative, you will be the face of our company, providing top-tier support to our valued clients. We are looking for individuals who are passionate about problem-solving, communication, and delivering exceptional customer experiences. With an easy application process and comprehensive training, we make it simple to start your journey with a global leader.
We offer a competitive compensation package, complete with health insurance, generous paid time off, and continuous professional development opportunities. If you thrive on interaction and want to be part of a dynamic team, we want to hear from you!
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues effectively by identifying root causes and offering accurate, timely solutions.
- Maintain high levels of customer satisfaction by providing personalized and efficient support.
- Document customer interactions and account updates accurately in our CRM system.
- Collaborate with team leads and peers to share insights and improve service delivery standards.
- Meet and exceed individual and team performance metrics, including average handle time and quality scores.
- Stay updated on product knowledge and service policies to provide the most current information.
Kualifikasi
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- Basic computer proficiency and familiarity with office software and CRM tools.
- Willingness to work on shifting schedules, including weekends and holidays.
- Highly organized with a keen attention to detail.
- At least 1 year of experience in a BPO or customer service setting is preferred, but fresh graduates are encouraged to apply.