Deskripsi Pekerjaan
Launch your career with Accenture, a global leader in professional services! We're seeking enthusiastic Customer Service Representatives to join our dynamic team in Metro Manila. In this pivotal role, you'll be the voice of our clients, delivering exceptional support through inbound/outbound calls, emails, and chat channels. You'll resolve inquiries, troubleshoot technical issues, and ensure positive customer experiences while collaborating with cross-functional teams. Accenture offers comprehensive training programs, career growth opportunities, and a collaborative work environment. If you're passionate about helping others and thrive in fast-paced settings, apply today to become part of our award-winning customer experience team!
Tanggung Jawab
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics including call handling time and customer satisfaction
- Adhere to company policies and compliance standards
- Participate in ongoing training to enhance product knowledge and skills
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent verbal/written communication skills in English and Tagalog
- Strong problem-solving abilities and active listening skills
- Basic computer literacy with proficiency in CRM software
- Ability to work flexible shifts including weekends and holidays
- Previous customer service or call center experience is advantageous
- Resilient mindset to handle challenging customer situations