Deskripsi Pekerjaan
Are you looking for an exciting opportunity to kickstart your career in the BPO industry? Foundever is currently hiring Customer Service Representatives in Alabang, Metro Manila, and we are excited to announce that we are open to applicants with no BPO experience required!
We believe in nurturing talent and providing comprehensive training to help you succeed. As a global leader in customer experience, Foundever offers a dynamic work environment where your growth matters. Whether you are a fresh graduate or looking to switch careers, this is your chance to join a world-class team.
Located in the bustling commercial hub of Alabang, our office offers a convenient commute for professionals in the metro. You will be the first point of contact for our valued clients, handling inquiries, resolving issues, and ensuring a positive customer experience. If you have great communication skills and a positive attitude, we want to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Assist customers in navigating products and services, providing accurate information.
- Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
- Update and maintain accurate customer records in the CRM system.
- Process orders, returns, and exchanges efficiently.
- Collaborate with team members and support staff to meet daily and weekly targets.
Kualifikasi
- Open to fresh graduates and applicants with no prior BPO experience.
- Must be willing to undergo comprehensive training programs.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Computer literacy with proficiency in MS Office applications.
- Must be willing to work in a full-time schedule, preferably on-site in Alabang.
- Willing to work on shifting schedules if required.