Deskripsi Pekerjaan
Join Ideals Recruitment as a Customer Service Representative and become an integral part of our back-end operations team. This full-time role offers a unique opportunity to support our business operations by delivering exceptional customer experiences behind the scenes. You'll handle complex inquiries, process transactions, and resolve issues efficiently while maintaining high standards of service quality. We value proactive problem-solvers who can thrive in a dynamic environment. With a competitive salary of $2,000–$2,500 per month plus opportunities for professional development, this position is ideal for detail-oriented professionals seeking to make a tangible impact. Ideals Recruitment fosters a collaborative culture where your contributions directly shape customer satisfaction and operational excellence.
Tanggung Jawab
- Process customer inquiries and transactions through backend systems
- Resolve complex customer issues with minimal escalation
- Maintain accurate customer records and documentation
- Collaborate with cross-functional teams to address operational needs
- Analyze customer feedback to identify service improvement opportunities
- Support order processing, returns, and account management
- Adhere to company policies and compliance standards
Kualifikasi
- Minimum 1 year of customer service experience
- Proficiency in CRM systems and back-end software
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Detail-oriented with high accuracy standards
- Proactive approach to customer satisfaction