Deskripsi Pekerjaan
Join Transcom as a Customer Service Representative and become a vital part of our dynamic support team! We're seeking tech-savvy professionals with extensive experience delivering exceptional customer assistance across multiple channels. In this blended campaign role, you'll handle diverse customer inquiries through voice, email, and chat platforms while maintaining high service standards. Transcom offers a collaborative environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement in one of the Philippines' leading outsourcing providers.
As a key member of our customer experience team, you'll resolve technical issues, process transactions, and build lasting customer relationships. Our state-of-the-art facilities in Ortigas Center provide an ideal setting for professional growth. We value innovation and continuous learning, ensuring you stay ahead in the evolving customer service landscape.
Tanggung Jawab
- Provide multi-channel customer support via voice, email, and chat platforms
- Resolve technical inquiries and process transactions efficiently
- Maintain detailed documentation of customer interactions
- Adhere to service level agreements and quality standards
- Collaborate with team members to ensure consistent service delivery
- Identify process improvement opportunities and suggest solutions
- Stay updated on product knowledge and company policies
- Meet performance metrics including resolution time and customer satisfaction
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in blended environment
- Proficiency in CRM systems and communication tools
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in fast-paced setting
- Basic computer troubleshooting knowledge
- Positive attitude with customer-centric mindset