Deskripsi Pekerjaan
Join the dynamic team at TTEC, a global leader in customer experience management, and kickstart your career in the BPO industry. We are currently seeking a dedicated and empathetic Customer Service Representative based in Cebu City to join our growing family. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring that every customer interaction is handled with professionalism, efficiency, and a genuine desire to solve problems.
At TTEC, we believe in investing in our people. You will work in a supportive environment that values continuous learning and development. Whether assisting via phone, email, or chat, you will play a crucial role in enhancing customer satisfaction and loyalty. This position offers a fantastic opportunity for fresh graduates or those looking to enter the customer service field, providing the tools and training necessary to thrive in a multinational setting.
Tanggung Jawab
- Handle inbound and outbound customer inquiries with a focus on first-contact resolution.
- Build rapport with customers to understand their needs and provide tailored solutions.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the Team Leader or Quality Assurance team when necessary.
- Adhere to company scripts, policies, and quality assurance standards to ensure consistent service delivery.
- Collaborate with cross-functional teams to improve overall customer experience.
- Meet and exceed daily and monthly performance metrics such as Average Handling Time (AHT) and Customer Satisfaction Score (CSAT).
Kualifikasi
- High School Graduate or Bachelor’s Degree in any field (fresh graduates are encouraged to apply).
- Excellent verbal and written communication skills in English.
- Strong typing speed (at least 35 WPM) and computer literacy.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proven problem-solving skills and a positive attitude towards customer service.
- Willingness to work on shifting schedules, including nights and weekends, if required.
- Basic knowledge of CRM systems is a plus but not mandatory.