Deskripsi Pekerjaan
Are you looking to launch or accelerate your career in the BPO industry? We are currently hosting a Mass Hiring event in Cebu City for dynamic, customer-focused individuals to join our growing team. As a leading service provider, we offer an environment built on growth, innovation, and professional excellence.
In this role, you will be the primary point of contact for our valued international clients, providing high-quality support and ensuring seamless service delivery. We pride ourselves on fostering a culture that values work-life balance, offering flexible work arrangements and competitive compensation packages designed to reward your dedication and hard work.
Whether you are an experienced BPO professional or a fresh graduate looking for your first big break, we provide comprehensive training programs to help you succeed. Join us in Cebu and take the next step in your professional journey with a company that invests in your future.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues by identifying problems and providing accurate, timely solutions.
- Document all customer interactions clearly and concisely in our internal database.
- Maintain high levels of customer satisfaction by providing a personalized and efficient service experience.
- Collaborate with team leads and peers to ensure service quality standards are met or exceeded.
- Adhere to company policies, data security guidelines, and operational procedures.
- Participate in team huddles and coaching sessions to continuously improve performance metrics.
Kualifikasi
- Completed at least Senior High School or 2 years in college (any course).
- Strong command of the English language, both written and verbal.
- Demonstrated ability to multitask and thrive in a fast-paced environment.
- Basic computer literacy and proficiency in using CRM tools or office software.
- Willingness to work on shifting schedules, including nights and weekends.
- Excellent problem-solving skills and a positive, can-do attitude.
- Prior experience in customer service or BPO is an advantage but not required; fresh graduates are encouraged to apply.