Deskripsi Pekerjaan
Join ConstantiKnow Inc's dynamic customer service team and elevate your career in the BPO industry! We're seeking passionate Call Center Agents to deliver exceptional customer experiences while enjoying competitive compensation. Your base salary of ₱20,000–₱30,000 monthly is just the beginning – our performance-based bonus structure allows top performers to earn significantly more through incentives and rewards. As a key member of our Alabang-based team, you'll receive comprehensive training, career development opportunities, and a supportive work environment designed to help you thrive. Whether you're a seasoned BPO professional or new to customer service, we value your dedication and provide clear pathways for advancement. Apply now to become part of a company that invests in its people and recognizes outstanding performance!
Tanggung Jawab
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Continuously update product knowledge and service protocols
Kualifikasi
- High school diploma or equivalent; college education preferred
- 1+ years BPO/call center experience required
- Excellent English and Tagalog communication skills
- Strong problem-solving and active listening abilities
- Basic computer literacy and CRM familiarity
- Ability to work flexible shifts including weekends
- Customer-centric mindset with conflict resolution skills