Deskripsi Pekerjaan
Join Sukses Jaya Mandiri as a dynamic Customer Service Representative and become the voice of our valued customers! In this engaging full-time role, you'll be at the forefront of customer interactions, delivering exceptional service through outbound calls. We're seeking motivated individuals with strong communication skills and a passion for problem-solving to join our growing team. As a key member of our call center operations, you'll build meaningful customer relationships while driving satisfaction and loyalty. This position offers competitive compensation and opportunities for career growth within a supportive environment. If you thrive in fast-paced settings and enjoy helping others, we encourage you to apply and contribute to our commitment to excellence in customer service.
Tanggung Jawab
- Conduct outbound customer calls to meet daily performance targets
- Provide accurate product information and resolve customer inquiries
- Document all customer interactions and maintain detailed records
- Collaborate with team members to optimize service quality
- Adhere to company protocols and data protection standards
- Identify opportunities for process improvements
- Handle customer complaints with professionalism and empathy
Kualifikasi
- High school diploma or equivalent qualification
- Excellent verbal communication skills in Bahasa Indonesia
- Basic computer proficiency and typing ability
- Strong customer service orientation and problem-solving mindset
- Ability to work independently and within a team
- Previous call center or customer service experience preferred
- Positive attitude and resilience under pressure
- Willingness to adapt to flexible schedules if required