Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative and become the voice of our valued customers! We're seeking passionate individuals with excellent communication skills to deliver exceptional support experiences. In this onsite role based in Alabang, you'll handle inquiries, resolve issues, and build lasting relationships while contributing to our company's growth and success.
We offer a competitive monthly salary of ₱20,000-₱25,000, comprehensive training, and clear career advancement pathways. Our supportive work environment recognizes hard work with incentives, performance bonuses, and opportunities for professional development. If you thrive in fast-paced settings and are committed to customer satisfaction, this is your chance to grow with us.
Join an organization that values its team members and invests in their potential. Enjoy stable employment with benefits including health coverage, paid leaves, and team-building activities. Apply today to start your rewarding career in customer service!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat channels
- Resolve customer issues and complaints efficiently with empathy and professionalism
- Document all interactions in CRM systems and maintain accurate records
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance targets including call handling time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Adhere to company policies and maintain strict confidentiality standards
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service experience (call center background advantageous)
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities and conflict resolution aptitude
- Proficient in computer applications and multitasking abilities
- Ability to work flexible hours including weekends and holidays if required
- Positive attitude and willingness to learn in a fast-paced environment