Deskripsi Pekerjaan
Are you a people-person looking for a rewarding career in Customer Service? TTEC is now hiring Customer Service Representatives in Cebu City! We are thrilled to offer a competitive compensation package, including a monthly salary of ₱24,300 to ₱27,300. We are also open to beginners, making this the perfect opportunity for fresh graduates or those looking to start their journey in the BPO industry.
As a Customer Service Representative at TTEC, you will be the voice of our valued clients, ensuring their inquiries are resolved efficiently and professionally. You will report directly to a Team Leader, where you will receive guidance and support to help you thrive in your role. Your contributions will directly impact the overall customer experience and the success of our team.
We are looking for individuals who are patient, empathetic, and eager to learn. If you are ready to join a dynamic global company and enjoy a full-time schedule, we want to hear from you. Apply today and take the first step towards a successful career!
Tanggung Jawab
- Handle inbound and outbound customer calls and inquiries with a positive and professional attitude.
- Resolve customer issues efficiently by identifying the root cause and providing accurate solutions.
- Document all customer interactions, transactions, and complaints accurately in the CRM system.
- Adhere to company scripts, policies, and quality standards to ensure a consistent customer experience.
- Collaborate with the Team Leader and other departments to escalate complex issues when necessary.
- Maintain a high level of product and service knowledge to answer questions confidently.
- Meet daily and monthly Key Performance Indicators (KPIs) related to call handling and customer satisfaction.
Kualifikasi
- High school diploma or Bachelor’s degree (preferred but not strictly required for starters).
- Strong communication skills, both verbal and written, in English.
- Basic computer literacy and typing speed of at least 30 words per minute.
- Previous customer service experience is a plus, but we are open to training candidates.
- Ability to work in a fast-paced, target-driven environment.
- Excellent problem-solving skills and a customer-first mindset.
- Willingness to work on rotating shifts or night shifts as required.