Deskripsi Pekerjaan
We're not just another job – we're a community of game-changers shaping the future of tech, finance, travel, and more. Join Concentrix, a global leader in customer experience management, where your voice matters. We are currently looking for dynamic individuals to join our team at our SM Megamall hub. This is a fantastic opportunity to build a career in a supportive environment that values innovation and employee well-being.
As a Customer Service Representative, you will be the face of our brand, interacting with clients to provide top-tier support. Enjoy the convenience of working in SM Megamall, one of the country's premier shopping destinations, plus exclusive perks like free Grab rides! If you are ready to take the next step in your professional journey and thrive in a fast-paced, rewarding setting, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries with a high level of professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high customer satisfaction and retention.
- Document all customer interactions, feedback, and transactions accurately in the CRM system.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to senior support teams.
- Collaborate with cross-functional teams to improve service processes and product knowledge.
- Adhere to all company policies, quality standards, and scripts during every customer interaction.
- Participate in ongoing training sessions to enhance communication skills and product expertise.
Kualifikasi
- High school diploma or equivalent certification (College degree is a plus).
- Excellent verbal communication skills in English with a neutral accent preferred.
- Basic computer literacy and typing skills (30-40 WPM).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced, team-oriented environment with shifting schedules.
- Willingness to work on rotating shifts, including night shifts and weekends.