Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in professional services? Cognizant is hiring dedicated Customer Service Representatives for our dynamic Healthcare account in Cebu City. We are looking for passionate individuals who are ready to make a tangible impact on the healthcare experience of our global members.
As a CSR in our Healthcare practice, you will be the voice of our brand, handling inquiries with empathy, efficiency, and professionalism. You will join a diverse team where innovation is encouraged and professional growth is supported. Whether you are a fresh graduate or an experienced BPO professional, Cognizant provides the tools, training, and environment you need to thrive in your career.
Join a world-class team and enjoy a workplace culture that prioritizes your development, wellness, and long-term success. If you have a passion for service excellence and want to be part of an industry-leading healthcare project, apply today!
Tanggung Jawab
- Provide high-quality support to healthcare members via voice, email, and chat channels.
- Analyze and resolve member inquiries regarding plan benefits, eligibility, and claim statuses.
- Maintain accurate records of member interactions within our CRM system.
- Adhere to HIPAA compliance and strict data privacy standards at all times.
- Collaborate with internal departments to ensure timely resolution of complex member concerns.
- Meet or exceed key performance indicators (KPIs) related to call quality, handle time, and customer satisfaction.
- Participate in ongoing training sessions to stay updated on healthcare policies and system changes.
Kualifikasi
- Excellent verbal and written communication skills in English.
- At least 1-2 years of college education; Bachelor’s degree is a plus.
- Previous experience in a BPO or Healthcare account is highly preferred but not required.
- Proficiency in basic computer navigation and multitasking across multiple windows.
- Ability to work in a shifting schedule environment.
- Strong empathy, active listening, and problem-solving abilities.
- Must be able to work on-site in Cebu City.