Deskripsi Pekerjaan
Join IBEX Global Solutions, a global leader in business process outsourcing, as a Customer Service Representative in our vibrant Davao City hub! We're seeking passionate professionals with at least 6 months of BPO experience to deliver exceptional customer experiences. This role offers career advancement opportunities, competitive compensation, and a supportive team environment. As a CSR, you'll be the frontline ambassador for our prestigious clients, resolving inquiries, building relationships, and driving customer satisfaction. Enjoy comprehensive training, performance incentives, and a pathway to leadership roles. Apply today and grow your career with an industry innovator!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to SLAs and performance metrics (AHT, FCR, CSAT)
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify upsell opportunities and cross-sell relevant products/services
Kualifikasi
- Minimum 6 months of BPO/call center experience
- Fluent in English with excellent verbal and written communication
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office applications and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Customer-centric mindset with empathy and patience
- High school diploma or equivalent (college graduates preferred)