Deskripsi Pekerjaan
Join TTEC, a global leader in customer experience, and launch your career in our dynamic Iloilo team! As a Customer Service Representative, you'll become the voice of our clients, delivering exceptional support that drives customer loyalty. Reporting directly to a supportive team leader, you'll play a vital role in shaping positive customer interactions while contributing to team success. We offer comprehensive training, career development pathways, and a collaborative environment where your growth is prioritized. Enjoy competitive compensation starting at PHP 27,300, with opportunities to earn up to PHP 36,700 based on performance. Perfect for career starters seeking a meaningful role in customer service!
Tanggung Jawab
- Deliver exceptional customer service across multiple channels (phone, email, chat)
- Resolve customer inquiries and issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to achieve collective performance targets
- Adhere to service level agreements (SLAs) and quality standards
- Continuously improve product knowledge and service techniques
- Identify opportunities to enhance customer experience processes
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Excellent communication skills in both English and local dialects
- Strong problem-solving abilities with a customer-first mindset
- Basic computer literacy and proficiency with digital tools
- Ability to work flexible shifts including evenings and weekends
- Willingness to undergo comprehensive training programs
- Previous customer service experience is advantageous but not required