Deskripsi Pekerjaan
Ready to launch your career in customer excellence? TTEC Iloilo is seeking passionate Customer Service Representatives to join our award-winning team. As a CSR, you'll be the vital link between our clients and their customers, delivering exceptional support through various channels. This role offers competitive compensation, comprehensive training, and a pathway for career growth within a global leader in customer experience management. You'll work in a dynamic environment where your contributions directly impact customer satisfaction and team success. Join us to develop valuable skills in communication, problem-solving, and digital tools while making a meaningful difference in people's daily experiences.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while adhering to service level agreements
- Document interactions accurately in CRM systems to maintain service continuity
- Collaborate with team members and supervisors to resolve complex customer concerns
- Continuously enhance product knowledge to provide accurate information
- Meet key performance metrics including call handling time and customer satisfaction scores
- Identify opportunities for process improvements and contribute to team success
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Strong communication skills in English and local dialects
- Ability to navigate multiple software applications simultaneously
- Customer-focused mindset with problem-solving aptitude
- Willingness to work flexible schedules including evenings and weekends
- Basic computer literacy and typing proficiency
- Positive attitude and ability to thrive in a fast-paced environment