Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience? TTEC Iloilo is looking for passionate, driven, and customer-focused individuals to join our growing team as Customer Service Representatives. At TTEC, we don't just answer calls; we build meaningful connections and solve complex problems for our clients.
As a valued member of our team, you will report directly to a team leader dedicated to your professional development. You will play a pivotal role in delivering exceptional service experiences, ensuring client satisfaction, and contributing to the overall success of our high-performing team. We offer a supportive environment, excellent career advancement opportunities, and a competitive compensation package that rewards your dedication and talent.
If you are a great communicator who enjoys helping others, this is the perfect opportunity to build a long-term career in a collaborative and inclusive workplace.
Tanggung Jawab
- Deliver world-class customer service via phone, email, and chat channels.
- Analyze and solve customer issues accurately while maintaining a professional demeanor.
- Collaborate with team leaders to meet and exceed key performance indicators (KPIs).
- Document customer interactions clearly and concisely in the CRM system.
- Proactively identify and report potential service improvements to management.
- Participate in ongoing training sessions to stay updated on product knowledge and service protocols.
- Contribute to a positive team culture by supporting colleagues and sharing best practices.
Kualifikasi
- Completed at least 2 years of college or Senior High School graduate.
- Excellent verbal and written communication skills in English.
- Strong computer navigation skills and basic troubleshooting ability.
- Ability to multitask and adapt to changing environments.
- Previous BPO experience is an advantage but not required (fresh graduates are welcome).
- Demonstrated ability to handle customer concerns with patience and empathy.
- Willingness to work in rotating shifts, including weekends and holidays.