Deskripsi Pekerjaan
Are you ready to launch an exciting career in the Business Process Outsourcing (BPO) industry? TTEC, a global leader in customer experience management, is seeking passionate and driven individuals to join our team in Iloilo City as Customer Service Representatives (CSR). This is your opportunity to work with world-class brands while earning a competitive salary of up to PHP 36,700 per month!
As a Customer Service Representative, you will be the voice of our clients, providing exceptional support to their customers. You will handle inbound inquiries, resolve issues with empathy and efficiency, and ensure every interaction leaves a positive, lasting impression. Reporting directly to the team leader, your efforts will directly contribute to the overall success of the team and the company.
At TTEC Iloilo, we invest in our people. From day one, you will receive comprehensive, paid training designed to equip you with the skills and knowledge needed to excel. We offer a vibrant and collaborative work environment, a strong culture of recognition, and clear career progression paths for high performers. Whether you are a seasoned professional or a fresh graduate looking to start your career, TTEC provides the platform for your success.
If you have excellent communication skills, a genuine desire to help others, and the drive to succeed in a fast-paced environment, we want to hear from you. Don't miss this chance to build a rewarding future with a company that values your contribution. Apply now and become part of the TTEC family!
Tanggung Jawab
- Handle inbound and outbound calls professionally, addressing customer inquiries, complaints, and requests.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain a high level of empathy, patience, and professionalism in all customer interactions.
- Meet personal and team qualitative and quantitative targets (e.g., CSAT, AHT, FCR).
- Document all customer interactions accurately in the company's CRM system.
- Stay updated on product knowledge, company policies, and industry trends.
Kualifikasi
- At least a Senior High School Graduate or College Level.
- Excellent verbal and written English communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Basic computer navigation skills and proficiency in data entry.
- Must be willing to work in Iloilo City and on a shifting schedule (including nights, weekends, and holidays).
- Preferably with at least 6 months of BPO or customer service experience, but fresh graduates are welcome to apply.
- Amenable to working on-site.