Deskripsi Pekerjaan
Are you looking to jumpstart your career in the BPO industry? Nezda Technologies is currently hiring motivated individuals to join our growing team as a Customer Service Representative! We are committed to providing a supportive, professional, and high-energy work environment where your growth is our priority.
This is an excellent opportunity for fresh graduates or career shifters who are eager to develop professional communication skills and thrive in a dynamic, global environment. We offer a streamlined, virtual hiring process, allowing you to secure your next career move from the comfort of your own home. Enjoy competitive compensation, comprehensive health benefits, and excellent work-life balance.
As part of our team, you will serve as the primary point of contact for our valued customers, providing exceptional support and resolving inquiries with a professional touch. If you are a problem-solver with a great attitude, we want to hear from you!
Tanggung Jawab
- Manage and resolve customer inquiries via phone, email, or chat in a timely and professional manner.
- Maintain a deep understanding of company products and services to provide accurate information.
- Document customer interactions and account updates accurately in our internal CRM systems.
- De-escalate situations professionally to ensure high levels of customer satisfaction and retention.
- Collaborate with team leads and supervisors to meet key performance indicators (KPIs) and service level agreements (SLAs).
- Identify recurring customer issues and provide constructive feedback to improve internal processes.
- Participate in ongoing training sessions to stay updated on best practices and service protocols.
Kualifikasi
- Open to fresh graduates (No BPO experience required).
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and a positive, customer-first mindset.
- High school diploma or equivalent qualification.
- Ability to multitask and navigate multiple computer applications simultaneously.
- Must have a stable internet connection for virtual onboarding and training.
- Highly adaptable and willing to work in shifting schedules if required.