Deskripsi Pekerjaan
Nezda Technologies, a leading provider of business process outsourcing solutions, is actively hiring Customer Service Representatives (CSR) to join our expanding team. This position offers a modern Virtual Process work arrangement, allowing you to work from a convenient hub located in the heart of Quezon City / EDSA, providing an optimal work-life balance and a vibrant office culture.
As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your main responsibilities will include handling inbound calls, emails, and chat support inquiries with professionalism and empathy. You will be trained to provide accurate information, troubleshoot issues effectively, and ensure every customer interaction ends on a positive note. Your active listening skills and solution-oriented mindset will be the key to your success in this role.
We are looking for passionate individuals who are resilient, adaptable, and eager to learn. The ideal candidate is detail-oriented, can multitask effectively, and thrives in a fast-paced environment. Prior experience in a BPO or customer service setting is a definite advantage, but a positive attitude, strong work ethic, and excellent communication skills are what we value most.
At Nezda Technologies, we invest in our people. We offer a rewarding career path with a compensation package that is above industry standard. Your monthly salary can range from ₱19,000 to ₱28,000, exclusive of allowances, night differential pay, and lucrative performance bonuses. You will also gain access to world-class training, continuous mentorship, and a clear roadmap for career advancement to supervisory and managerial roles.
This is more than just a job; it is a career. If you are ready to make a difference, work with a supportive team, and take control of your professional future, we want to hear from you. Take the leap and apply to Nezda Technologies today!
Tanggung Jawab
- Handle inbound customer inquiries and provide accurate, real-time solutions via phone, email, and live chat.
- Document all customer interactions and transactions in the company's CRM platform with high attention to detail.
- Identify customer needs and offer appropriate products or services to enhance their experience.
- Escalate complex or unresolved issues to the appropriate support team for timely resolution.
- Meet or exceed key performance indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Adhere strictly to company policies, procedures, and data privacy guidelines.
- Participate actively in team meetings, training sessions, and coaching calls to continuously improve performance.
- Maintain up-to-date knowledge of client products, services, and promotions.
Kualifikasi
- At least a Senior High School (SHS) Graduate; College graduates or undergraduates with relevant coursework are highly encouraged to apply.
- Minimum of 6 months of experience in a BPO, call center, or customer service role is preferred.
- Excellent verbal and written English communication skills with a neutral or neutral-Asian accent.
- Strong problem-solving skills and the ability to handle challenging customer situations with grace.
- Basic computer literacy and the ability to navigate multiple systems simultaneously (at least 25-30 WPM typing speed).
- Must be amenable to working on shifting schedules, including nights, weekends, and holidays.
- Must be willing to work on-site in Quezon City / EDSA or adhere to the company's virtual process setup.
- Applicants must be a Filipino citizen or hold the necessary work permits for the Philippines.