Deskripsi Pekerjaan
Are you a dynamic professional with a passion for excellence in banking services? Bank JTrust Indonesia is seeking a dedicated Customer Service Representative to join our team at our Denpasar branch. In this role, you will be the face of our institution, providing high-quality assistance and building lasting relationships with our valued clients.
You will be responsible for guiding customers through our comprehensive range of financial products, ensuring every inquiry is handled with professionalism, efficiency, and a solution-oriented mindset. We are looking for an individual who thrives in a fast-paced environment and possesses the communication skills necessary to uphold our commitment to superior customer satisfaction.
Join Bank JTrust Indonesia and take the next step in your career with a growing, reputable financial institution that values talent and professional development.
Tanggung Jawab
- Provide accurate information and professional consultation regarding Bank JTrust products, services, and policies.
- Handle customer inquiries, requests, and complaints with empathy and efficiency to ensure high satisfaction levels.
- Facilitate smooth account opening, transaction processing, and administrative support for banking customers.
- Proactively identify opportunities to cross-sell banking products based on customer needs and financial goals.
- Maintain strict confidentiality and security of customer data in accordance with banking regulations.
- Collaborate with the branch team to achieve operational targets and service excellence standards.
- Document all customer interactions accurately within the internal banking CRM system.
Kualifikasi
- Bachelor’s degree in any field (Economics, Management, or Communication preferred).
- Minimum 1-2 years of experience in Customer Service or Public Relations, preferably within the banking or financial sector.
- Strong interpersonal and communication skills with a professional appearance and attitude.
- Proficient in MS Office applications and familiar with digital banking operational systems.
- Excellent command of Indonesian (native) and English (proficiency in both written and spoken).
- Demonstrated ability to remain calm and professional under pressure.
- A proactive problem-solver with a strong attention to detail.