Deskripsi Pekerjaan
Join PT Solar Orchid Indonesia's growing e-commerce team as a Customer Service Representative! We're seeking a dedicated professional with e-commerce experience to deliver exceptional customer experiences in our fast-paced digital environment. In this role, you'll be the frontline ambassador for our brand, resolving inquiries, processing orders, and ensuring seamless online shopping experiences. Our ideal candidate thrives in dynamic settings and possesses strong problem-solving abilities to handle diverse customer interactions while maintaining our service excellence standards.
This position offers competitive compensation and the opportunity to contribute to Indonesia's leading e-commerce platform. You'll work closely with sales, logistics, and product teams to create cohesive customer journeys. If you're passionate about digital commerce and committed to exceeding customer expectations, we invite you to apply and help us elevate our service standards.
Tanggung Jawab
- Handle customer inquiries across multiple channels (email, chat, phone) with prompt and professional responses
- Process orders, returns, and exchanges accurately while maintaining CRM documentation
- Collaborate with logistics teams to resolve shipping and delivery issues
- Identify and escalate complex customer concerns to appropriate departments
- Provide product knowledge support to enhance customer decision-making
- Contribute to service improvement initiatives through customer feedback analysis
- Maintain high customer satisfaction metrics and response time standards
Kualifikasi
- Minimum 1-2 years of experience in customer service, preferably within e-commerce
- Proficiency in CRM systems and customer service software (e.g., Zendesk, LiveChat)
- Excellent communication skills in both Bahasa Indonesia and English
- Strong problem-solving abilities with attention to detail
- Ability to work independently and collaboratively in a team environment
- High school diploma or equivalent; bachelor's degree preferred
- Basic understanding of e-commerce platforms and digital payment systems