Deskripsi Pekerjaan
Join Teleperformance as a Customer Service Representative for our easy account with virtual processing opportunities. This role offers a unique advantage with no mock calls or Versant tests required, allowing you to focus on delivering exceptional customer support. Enjoy a competitive starting salary of up to ₱29,000 per month with potential for performance-based increases. As a key member of our virtual team, you'll handle customer inquiries, resolve issues efficiently, and contribute to maintaining high service standards. Teleperformance provides comprehensive training, career development pathways, and a supportive remote work environment designed for your success.
Tanggung Jawab
- Process customer inquiries and requests through virtual channels
- Resolve customer issues efficiently with minimal escalations
- Maintain accurate customer records and documentation
- Adhere to service level agreements and quality standards
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvement
- Uphold company policies and confidentiality guidelines
Kualifikasi
- High school diploma or equivalent qualification
- Excellent verbal and written communication skills
- Basic computer proficiency and typing ability
- Strong problem-solving and conflict resolution skills
- Ability to work independently in a virtual setting
- Positive attitude and customer-focused mindset
- Previous customer service experience is advantageous