Deskripsi Pekerjaan
Are you ready to accelerate your career with a global leader in operations management? EXL Services is looking for a passionate and dedicated Customer Service Representative to join our elite team at the Northgate Alabang site.
As an ambassador of excellence, you will be the primary point of contact for our valued customers, providing world-class support and solving complex inquiries with precision and empathy. At EXL, we believe in fostering an environment where talent thrives. You will work in a fast-paced, collaborative atmosphere designed to sharpen your communication skills while providing a platform for professional growth.
This is more than just a job; it is an opportunity to be part of a dynamic team that values innovation, integrity, and exceptional service delivery. If you are driven by success and thrive in customer-centric roles, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Provide accurate information regarding company products, services, and account statuses.
- Document customer interactions and account updates clearly and concisely in the CRM system.
- Identify and escalate priority issues or complex complaints to the appropriate departments.
- Maintain a high level of customer satisfaction by delivering professional, personalized, and proactive support.
- Adhere to operational standards, KPIs, and quality assurance guidelines set by the program.
- Participate in ongoing training sessions to stay updated on product knowledge and communication best practices.
Kualifikasi
- Completed at least 2 years of college education or hold a Senior High School Diploma.
- Minimum of 6 months experience in a BPO or Customer Service environment is preferred.
- Excellent verbal and written English communication skills.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Demonstrated ability to multitask in a fast-paced, performance-driven environment.
- Strong problem-solving skills and a high degree of emotional intelligence.
- Willingness to work in a shifting schedule, including night shifts and weekends.