Deskripsi Pekerjaan
Join Vads Indonesia as a Customer Service Representative and become the face of our organization! We're seeking a dynamic individual to deliver exceptional face-to-face customer experiences in our Surabaya location. This role requires strong interpersonal skills to handle inquiries, resolve issues, and build lasting relationships with clients. You'll be instrumental in maintaining our high service standards while working in a collaborative team environment.
As a key point of contact, you'll process transactions, provide product information, and ensure customer satisfaction through personalized interactions. The ideal candidate thrives in fast-paced settings and possesses the ability to multitask while maintaining a positive demeanor. We offer comprehensive training and a supportive workplace culture focused on professional growth.
Vads Indonesia values employee development and recognizes outstanding performance. This contract position provides an excellent opportunity to enhance your customer service expertise while contributing to our mission of delivering exceptional service experiences across Indonesia.
Tanggung Jawab
- Deliver face-to-face customer service with professionalism and empathy
- Resolve customer inquiries and complaints efficiently
- Process transactions and maintain accurate records
- Collaborate with team members to improve service delivery
- Adhere to company policies and service standards
- Identify opportunities for service enhancement
- Maintain clean and organized customer service area
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer literacy and data entry skills
- Ability to work flexible hours including weekends
- Fluent in Bahasa Indonesia and basic English
- Pleasant and approachable personality