Deskripsi Pekerjaan
Are you looking for a rewarding career in the financial services industry? Nezda Technologies is currently seeking a highly motivated and detail-oriented Customer Service Representative to join our expanding team in Angeles City, Pampanga.
In this role, you will be the primary point of contact for our financial clients, delivering exceptional service and ensuring high levels of customer satisfaction. We are looking for professionals who thrive in a fast-paced environment and are eager to grow their careers within a global technology and outsourcing leader.
We offer a competitive compensation package of up to ₱35,000 per month, comprehensive benefits, and a structured career development path. Our virtual hiring process ensures a seamless and efficient experience from application to onboarding. If you have a passion for finance and a heart for service, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound inquiries regarding financial accounts with professionalism and accuracy.
- Provide reliable support and resolution to customer concerns regarding financial transactions and account details.
- Maintain thorough documentation of customer interactions in our internal CRM systems.
- Adhere to strict data privacy and security protocols required in financial services.
- Meet and exceed key performance indicators (KPIs) regarding call quality, resolution time, and customer satisfaction scores.
- Collaborate with team members and supervisors to improve service processes.
- Stay updated on financial products, services, and compliance policies.
Kualifikasi
- Completed at least 2 years of college or Senior High School graduate.
- Minimum of 6 months experience in a BPO setting (Financial account experience is a significant advantage).
- Excellent verbal and written communication skills in English.
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to work onsite in Angeles City, Pampanga.
- Flexible to work in shifting schedules, including weekends and holidays.
- Proficiency in basic computer applications and navigating multiple software systems simultaneously.
- Strong sense of integrity and professional ethics.