Deskripsi Pekerjaan
Are you looking for a stable career in the financial services sector? Concentrix is hiring dedicated Customer Service Representatives to join our high-performing team in Mactan, Cebu. This is a fantastic opportunity to build your professional profile within a global company known for its culture, innovation, and employee growth.
In this role, you will act as the first point of contact for our financial services clients, providing world-class support and ensuring every customer interaction is handled with precision and care. You will navigate complex inquiries, resolve account-related concerns, and represent a top-tier financial brand.
We offer a competitive salary, a vibrant working environment, and the tools you need to succeed. If you are passionate about customer satisfaction and eager to start your career in a fast-paced environment, we want to hear from you!
Tanggung Jawab
- Handle inbound customer inquiries regarding financial accounts with professionalism and accuracy.
- Analyze customer concerns and provide efficient, compliant resolutions.
- Maintain high levels of customer satisfaction (CSAT) through proactive communication.
- Navigate internal databases and CRM tools to update customer records securely.
- Collaborate with team leads and peers to ensure all performance metrics are consistently met.
- Adhere to strict data privacy and security protocols required in the financial industry.
- Escalate complex issues to the appropriate departments while maintaining a seamless customer experience.
Kualifikasi
- Completed at least 2 years of College education or a Senior High School graduate.
- Excellent English communication skills (verbal and written).
- Strong analytical skills and attention to detail, especially with numerical data.
- Previous experience in a BPO or financial account is an advantage but not required.
- Proficiency in basic computer applications and navigating multiple software systems.
- Willingness to work on shifting schedules, including weekends and holidays.
- Ability to thrive in a fast-paced, goal-oriented environment.
- Strong problem-solving mindset and professional demeanor.