Deskripsi Pekerjaan
Join Conduent's dynamic Financial Fraud team as a Customer Service Representative and become a vital guardian against financial crime. In this critical role, you'll directly impact customer security by detecting, investigating, and resolving potential fraud incidents while delivering exceptional service. Our growing team offers a collaborative environment where you'll gain specialized training in fraud detection protocols, transaction monitoring, and regulatory compliance. Conduent empowers associates with cutting-edge tools and continuous development opportunities to excel in this high-impact position. If you're passionate about financial integrity and thrive in fast-paced scenarios, this is your chance to build a rewarding career while protecting customers' assets and trust.
Tanggung Jawab
- Investigate and resolve financial fraud alerts through transaction analysis and customer verification
- Document detailed case reports using CRM systems while maintaining strict confidentiality
- Collaborate with fraud analysts and law enforcement agencies on complex investigations
- Provide real-time support to customers experiencing suspected fraudulent activities
- Monitor account behaviors using fraud detection tools and escalate suspicious patterns
- Conduct outbound calls for verification and educate customers on fraud prevention
- Stay updated on evolving fraud tactics and regulatory requirements
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 1 year customer service or fraud investigation experience
- Strong analytical skills with attention to detail and pattern recognition
- Proficiency in CRM systems and fraud detection software
- Excellent communication skills in English and Filipino
- Ability to remain calm under pressure while handling sensitive cases
- Knowledge of banking/financial services and fraud prevention best practices
- Willingness to work flexible schedules including weekends/holidays