Deskripsi Pekerjaan
Elevate your career with Nityo Infotech, a global leader in IT services and business solutions. We are currently seeking a high-performing Customer Service Representative to join our elite financial support team based in the vibrant business hub of McKinley Hill, Taguig City. This is an exceptional opportunity for professionals who thrive in a fast-paced, international environment and are looking to make a significant impact in the financial services sector.
As a Customer Service Representative for our financial account, you will be at the forefront of our operations, handling global calls and providing expert guidance to clients regarding their accounts and transactions. This role is specifically designed for night-shift professionals who possess a keen eye for detail and a passion for complex problem-solving. You will be working onsite in our modern Taguig facility, where you will benefit from a collaborative culture and numerous opportunities for professional development.
At Nityo Infotech, we value innovation and excellence. We provide our team members with the tools and training necessary to succeed in a competitive landscape. If you are ready to take on a challenging yet rewarding role that offers a competitive salary package and the chance to work with a prestigious global clientele, we want to hear from you. Join us and help shape the future of financial support services while building a sustainable and rewarding career path in the heart of Metro Manila.
Tanggung Jawab
- Provide high-quality customer support via phone and email for international financial accounts.
- Diagnose and resolve complex account issues, transactional discrepancies, and platform inquiries.
- Maintain a deep understanding of financial products and services to provide accurate information to clients.
- Ensure all interactions meet or exceed established Quality Assurance (QA) and Customer Satisfaction (CSAT) metrics.
- Accurately document customer interactions and case details within the company's CRM system.
- Escalate critical technical or security issues to the appropriate departments for swift resolution.
- Adhere to strict financial compliance standards and data privacy regulations during every interaction.
Kualifikasi
- At least 1-2 years of experience in a BPO or call center environment, preferably within a financial account.
- Excellent verbal and written English communication skills with a professional tone.
- Willingness to work a permanent night shift schedule onsite in McKinley Hill, Taguig City.
- Strong analytical and critical thinking skills to handle complex financial troubleshooting.
- Proficiency in using CRM tools and the ability to multi-task across various software applications.
- Completed at least two years of college education or possess a Bachelor's degree in any field.
- A proactive attitude with the ability to work independently in a high-pressure environment.