Deskripsi Pekerjaan
Join Infosys BPM, a global leader in business process management, as a Customer Service Representative at our Taguig City, Metro Manila office. This entry-level position is perfect for fresh graduates and career shifters who are eager to start their career in the BPO industry.
As a Customer Service Representative, you will be responsible for handling inbound calls, emails, and chats from customers, providing accurate information and resolving issues promptly. You will also be expected to maintain a high level of professionalism and empathy while representing our clients.
We provide comprehensive training and ongoing support to ensure your success. You will have the opportunity to develop valuable skills in communication, problem-solving, and customer service. We offer a competitive compensation package, career advancement opportunities, and a vibrant work culture.
Key responsibilities include addressing customer concerns, documenting interactions, escalating complex issues, and meeting performance targets. You will work closely with a team to maintain service excellence.
If you have strong communication skills, a customer-centric attitude, and a willingness to learn, we encourage you to apply. No prior experience is required as we provide full training. This is your chance to grow with one of the leading BPM companies globally.
Don't miss this opportunity to become part of Infosys BPM. Apply today!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat.
- Provide accurate information and timely solutions to customer issues.
- Document all interactions in the CRM system.
- Escalate unresolved issues to the appropriate department.
- Maintain a positive and professional demeanor at all times.
- Meet or exceed key performance indicators (KPIs) such as customer satisfaction and average handling time.
- Collaborate with team members to improve processes.
- Participate in training sessions to enhance skills and product knowledge.
Kualifikasi
- At least a high school diploma or equivalent; college degree is a plus but not required.
- Excellent verbal and written communication skills in English.
- Basic computer navigation and typing skills.
- Willingness to work in Taguig City, Metro Manila.
- Ability to work in shifting schedules, including nights, weekends, and holidays.
- Strong problem-solving and decision-making skills.
- Ability to multitask and work in a fast-paced environment.
- Fresh graduates and career shifters are highly encouraged to apply.