Deskripsi Pekerjaan
Join Foundever's dynamic customer service team as a Customer Service Representative! We're launching a mass hiring initiative for fresh graduates and career changers with no prior BPO experience. This is your opportunity to launch a rewarding career in customer service while receiving comprehensive training and mentorship from industry experts. Located in the heart of Makati, our modern workplace offers competitive compensation, performance-based incentives, and clear career progression paths. You'll be part of a supportive team environment where your contributions are valued, and your professional growth is prioritized. Foundever is committed to empowering employees with the tools and skills needed to excel in today's fast-paced business landscape.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Provide accurate information and resolve customer issues efficiently
- Document interactions and maintain detailed customer records
- Meet or exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development programs
Kualifikasi
- Open to fresh graduates with no prior experience
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and customer focus
- Ability to work in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude with willingness to learn
- Flexible to work on rotating shifts if required