Deskripsi Pekerjaan
Are you ready to accelerate your professional journey with a global leader? Accenture is looking for a passionate and highly motivated Customer Service Representative to join our elite team in Bonifacio Global City. In this role, you will be the voice of our world-class clients, providing exceptional support, resolving inquiries, and ensuring an unparalleled customer experience.
At Accenture, we believe in cultivating talent and providing a dynamic environment where you can thrive. You will gain exposure to industry-leading processes, advanced technologies, and a collaborative culture that values innovation and excellence. Whether you are a fresh graduate or an experienced professional looking for a career shift, this is your opportunity to build a solid foundation in a global corporate setting.
We are looking for individuals who are not only problem solvers but also excellent communicators with a heart for service. If you are eager to learn, adapt, and succeed in a fast-paced environment, apply now to join our Taguig team!
Tanggung Jawab
- Manage high volumes of customer inquiries via phone, email, or chat with a professional and helpful demeanor.
- Identify and assess customers' needs to achieve satisfaction and resolve technical or account-related issues.
- Maintain accurate records of customer interactions, comments, and complaints in our internal database.
- Follow established communication procedures, guidelines, and policies to ensure service quality standards.
- Meet or exceed individual and team performance metrics including CSAT, AHT, and quality scores.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Participate in ongoing training sessions to stay updated on product knowledge and service best practices.
Kualifikasi
- At least 2 years of completed college education (Associate degree or higher preferred).
- Excellent English communication skills, both written and verbal.
- Strong interpersonal skills with the ability to empathize and connect with customers.
- Proven ability to navigate computer systems and multi-task effectively under pressure.
- Willingness to work in shifting schedules, including weekends and holidays, at our Taguig site.
- Previous experience in a BPO or customer service environment is a distinct advantage.
- High level of reliability, punctuality, and commitment to personal development.