Deskripsi Pekerjaan
Join Sagility, a global leader in healthcare business process management, and take your career to the next level! We are currently seeking dedicated and experienced professionals for our growing team in Quezon City. If you have a passion for helping others and at least 2 years of BPO experience handling healthcare accounts, this is your opportunity to shine in a rewarding environment.
As a Customer Service Representative (Healthcare), you will be the primary point of contact for members and healthcare providers. You will handle inquiries related to health plan benefits, eligibility verification, claims status, billing statements, and general account management. This role is crucial for ensuring our clients' members receive the highest quality of service and support.
Why Join Us? We value our employees and offer an exceptional work environment! Enjoy a competitive salary package of up to ₱30,000 per month, plus performance-based incentives, hybrid work setup, and comprehensive benefits. Walk into our office to apply and get a chance to win exciting prizes, exclusive Sagility merchandise, and a free meal! Your next career milestone starts here.
Work Setup: Hybrid (Quezon City). Schedule: Shifting. Start Date: Immediate.
Ready to make a difference? Apply now and let's achieve success together!
Tanggung Jawab
- Respond to inbound calls and emails from members and healthcare providers promptly and professionally.
- Assist callers with inquiries regarding health plan benefits, eligibility, claims status, and billing statements.
- Accurately document all customer interactions and update account information in the system.
- Resolve customer issues efficiently, aiming for first-call resolution while adhering to quality standards.
- Identify and escalate complex issues to the appropriate support channels when necessary.
- Meet and exceed performance metrics including Average Handle Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores.
- Maintain up-to-date knowledge of client policies and product offerings.
- Collaborate with team members and supervisors to improve processes and customer experience.
Kualifikasi
- At least 2 years of experience in a BPO or call center environment is required.
- Proven experience handling Healthcare accounts (e.g., medical, dental, vision, pharmacy benefits).
- Excellent verbal and written communication skills in English.
- Strong problem-solving and active listening skills.
- Comfortable working in a hybrid setup based in Quezon City.
- Ability to navigate multiple computer applications while on a call.
- Willing to work on a shifting schedule, including weekends and holidays if needed.