Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Outsourced Quality Assured Services Inc. is seeking a dedicated and professional Customer Service Representative (Home-based) to join our team in Quezon City, Metro Manila. In this pivotal role, you will ensure our clients receive top-tier support and service quality at every touchpoint. You will be the primary point of contact for client inquiries and concerns, working directly with our operations team to guarantee complete client satisfaction.
Your daily responsibilities will include verifying client schedules, confirming on-site personnel presence for field operations, and meticulously following up on service deliveries. You will leverage your strong communication skills to resolve issues efficiently, coordinate with internal departments, and maintain accurate records of all interactions. The ideal candidate thrives in a dynamic, remote environment, proactively identifying opportunities for service improvement and turning challenges into opportunities for building stronger client relationships.
This is a fantastic opportunity for a proactive problem-solver who wants to make a real impact from the comfort of their own home. If you are looking for a rewarding career where your contributions are valued, we invite you to join us in our mission to provide outstanding outsourced quality assurance services to our diverse clientele.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring a positive customer experience.
- Verify client schedules and confirm on-site personnel presence to guarantee seamless service delivery and high satisfaction levels.
- Handle and resolve customer complaints and service issues by identifying root causes and implementing effective solutions.
- Coordinate with internal departments such as Operations, Logistics, and Field Teams to escalate and resolve complex customer concerns.
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the CRM system.
- Conduct regular follow-ups with clients to ensure needs are fully met and identify opportunities for service enhancement.
- Adhere to company policies, procedures, and quality standards while meeting individual and team performance metrics.
- Proactively identify trends in customer inquiries and collaborate with the team to improve overall service processes.
Kualifikasi
- At least a High School Diploma or equivalent; a college degree is an advantage.
- Minimum of 1 year of experience in a Customer Service, Call Center, or client-facing role.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and keen attention to detail.
- Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, Outlook), and standard communication tools.
- Ability to work independently and manage time effectively in a home-based setup with a reliable high-speed internet connection.
- Empathy, patience, and a strong customer-centric approach to service delivery.
- Willingness to work flexible hours, including weekends and holidays if required to meet business needs.