Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience solutions? Concentrix Iloilo is currently seeking dedicated and customer-focused individuals to join our growing team as a Customer Service Representative for a premier Home Security account. In this role, you will be the frontline representative, providing vital support and peace of mind to customers by addressing their home security needs.
At Concentrix, we believe in supporting our employees' professional growth. You will undergo comprehensive training, work in a state-of-the-art facility, and enjoy a collaborative environment that values diversity and excellence. If you are passionate about helping others and possess excellent communication skills, this is the perfect opportunity for you to thrive in a stable, fast-paced industry.
We offer competitive compensation, performance-based incentives, and a clear career path. Join us today and become part of a company that truly cares about your success!
Tanggung Jawab
- Handle inbound and outbound customer inquiries regarding home security systems with professionalism and empathy.
- Troubleshoot basic technical issues related to security equipment and alarm services.
- Provide accurate information about service plans, billing, and account updates.
- Maintain high levels of customer satisfaction by resolving concerns efficiently on the first contact.
- Document customer interactions accurately in the CRM system.
- Escalate complex issues to the appropriate technical support tier as required.
- Adhere to quality assurance standards and data privacy protocols.
Kualifikasi
- At least Senior High School graduate or completed 2 years in college.
- Strong command of the English language (both written and verbal).
- Basic computer navigation and technical troubleshooting skills.
- Ability to remain calm and professional under pressure.
- Flexible to work in shifting schedules, including weekends and holidays.
- Excellent active listening skills and a customer-centric mindset.
- Prior experience in a BPO or customer service setting is an advantage, but fresh graduates are encouraged to apply.