Deskripsi Pekerjaan
Join Cognizant, a global technology leader transforming industries through innovative solutions, as a Customer Service Representative specializing in Insurance Broker services. In this vital role, you'll serve as the primary point of contact for clients navigating insurance products and services. Leverage your communication skills to deliver exceptional customer experiences while supporting our mission to make insurance accessible and understandable. This position offers growth opportunities within a dynamic, multicultural environment at the forefront of digital transformation. Located in Taguig City, you'll collaborate with industry experts to drive client satisfaction and business success.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding insurance products, policies, and claims processes
- Process applications, renewals, and policy modifications with accuracy and efficiency
- Upsell and cross-sell insurance products based on customer needs and regulatory guidelines
- Maintain detailed customer records in CRM systems while ensuring data integrity
- Resolve customer complaints and disputes through empathetic communication and problem-solving
- Collaborate with underwriting and claims teams to ensure seamless service delivery
- Stay updated on insurance regulations, product features, and industry trends
Kualifikasi
- Bachelor's degree in Business, Finance, or related field (or equivalent experience)
- 1-2 years of customer service experience, preferably in insurance or financial services
- Excellent verbal and written communication skills in English and Filipino
- Strong proficiency with CRM software and Microsoft Office applications
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Basic understanding of insurance principles and terminology
- Customer-centric mindset with problem-solving abilities