Deskripsi Pekerjaan
Are you ready to launch a successful career with a global leader? Accenture is currently seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Alabang. In this pivotal role, you will serve as the primary point of contact for our clients, delivering exceptional support and building lasting relationships. We are excited to announce that we are open to candidates with a Healthcare CSR background who are eager to transition into the insurance sector.
As a member of our high-performing team, you will manage high volumes of customer inquiries, resolve complex issues efficiently, and ensure a seamless client experience. You will work in a collaborative environment that values innovation, continuous learning, and professional growth. If you possess strong communication skills and a genuine passion for helping others, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer calls regarding insurance policies, coverage, and claims.
- Assist clients with policy inquiries, provide accurate information, and explain complex terms simply.
- Document all customer interactions, feedback, and resolutions in the CRM system accurately.
- Collaborate with the underwriting and claims teams to resolve escalated customer issues.
- Identify opportunities to cross-sell or upsell insurance products to meet sales targets.
- Adhere to all company policies, service level agreements (SLAs), and quality standards.
- Maintain a high level of customer satisfaction and loyalty through consistent service excellence.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Excellent verbal and written communication skills in English.
- Previous experience in customer service is preferred.
- Open to candidates with a Healthcare Customer Service background.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Proficient in using computer applications and CRM software.