Deskripsi Pekerjaan
Are you a fluent Mandarin speaker looking for a customer service role with a healthy work-life balance? Concentrix is seeking a dedicated Customer Service Representative (Mandarin) to join our team in Cheras, Kuala Lumpur. This is your chance to work with a global leader in customer experience management while enjoying normal working hours and free lunch โ a rare find in the industry!
As part of our team, you will assist Mandarin-speaking customers via phone, email, and chat, providing timely and accurate solutions. You will be the key point of contact for their inquiries, ensuring a high level of satisfaction and loyalty. We are looking for individuals who are proactive, empathetic, and eager to grow within a supportive environment.
At Concentrix, we invest in our people. You will receive comprehensive training, ongoing coaching, and a clear career progression path. Our office in Cheras boasts modern facilities, a collaborative culture, and the added perk of free lunch daily. Plus, with standard daytime hours, you can enjoy evenings and weekends off โ truly a balanced lifestyle!
With over 250,000 employees worldwide, Concentrix is at the forefront of delivering exceptional customer experiences. Our Cheras center is one of our key hubs in Malaysia, offering a vibrant work atmosphere and opportunities for professional development. We understand that great employees make great service. Thatโs why we offer competitive compensation, comprehensive training, and a supportive team environment. From day one, youโll receive the tools and knowledge you need to succeed.
Whether you are an experienced professional or just starting your career, if you are fluent in Mandarin and English, we encourage you to apply. Take the next step in your career with Concentrix and enjoy the perks of normal working hours, free lunch, and a rewarding role in the heart of Kuala Lumpur!
Tanggung Jawab
- Handle inbound calls and correspondence from Mandarin-speaking customers in a professional manner
- Provide accurate information regarding products, services, and company policies
- Resolve customer complaints and issues effectively, ensuring a positive outcome
- Document all interactions and maintain updated customer records
- Collaborate with team members to continuously improve service quality
- Meet or exceed performance metrics such as customer satisfaction and productivity
- Participate in ongoing training to stay current with product and process updates
Kualifikasi
- Fluent in Mandarin (ๆฎ้่ฏ) and English, both spoken and written
- Previous experience in customer service or call center is preferred but not required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and multitask
- Proficient in basic computer applications and typing
- Positive attitude, empathy, and a customer-first mindset
- Available to work full-time in Cheras, Kuala Lumpur