Deskripsi Pekerjaan
Join REHAU's dynamic customer service team as a Mandarin-speaking representative and become the bridge between our valued clients and our innovative polymer solutions. In this pivotal role, you'll manage order data and supply chain logistics while handling critical customer communications across Mandarin-speaking markets. Your expertise will ensure seamless coordination between internal teamsālogistics, production, and salesāto guarantee exceptional customer satisfaction and retention.
As a key player in our global operations, you'll process complex orders, resolve inquiries efficiently, and maintain accurate customer records. This position offers the opportunity to work with cutting-edge technology while representing a world-leading polymer solutions provider. REHAU invests in professional development, providing training and growth pathways for high-performing team members.
Our Cikarang facility operates in a collaborative environment where your Mandarin fluency directly impacts our Asian market expansion. If you're passionate about delivering outstanding service and thrive in cross-cultural communication, this role offers both competitive compensation and career advancement within a globally recognized brand.
Tanggung Jawab
- Manage end-to-order processing and supply chain data for Mandarin-speaking clients
- Handle inbound/outbound customer communications in Mandarin and Indonesian
- Coordinate with logistics, production, and sales teams to resolve fulfillment issues
- Maintain accurate customer records and documentation in CRM systems
- Process order modifications, cancellations, and delivery schedule adjustments
- Resolve customer complaints and implement satisfaction improvement measures
- Generate performance reports on order accuracy and customer feedback metrics
Kualifikasi
- Native or fluent Mandarin speaker (written and verbal)
- Minimum 2 years in customer service or order management role
- Experience with ERP/CRM systems (SAP or Oracle preferred)
- Strong problem-solving and conflict resolution abilities
- Proficiency in Microsoft Office Suite and data management tools
- Ability to work cross-functionally with technical and non-technical teams
- Detail-oriented with excellent organizational skills