Deskripsi Pekerjaan
Are you a fluent Mandarin speaker looking to build your career in a dynamic, global environment? Best Momentum Sdn Bhd is seeking a dedicated Customer Service Representative to join our growing support team. In this role, you will provide top-tier assistance to our clients while enjoying the flexibility of a work-from-home arrangement.
We are looking for professionals who are passionate about problem-solving and delivering excellent user experiences. As a Mandarin-speaking specialist, you will act as the primary point of contact, ensuring that our customers receive timely, accurate, and professional support. This is an ideal position for candidates who thrive in a fast-paced environment and are comfortable working on a rotational shift basis.
Join our team to gain valuable experience in the call center industry, working for a forward-thinking company that values employee growth and work-life balance.
Tanggung Jawab
- Provide high-quality customer support via phone, email, and live chat to Mandarin-speaking clients.
- Resolve customer inquiries, complaints, and technical issues efficiently and professionally.
- Maintain detailed records of customer interactions and transactions in the company CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Adhere to all company policies, data privacy standards, and quality service metrics.
- Participate in ongoing training sessions to stay updated on product features and service protocols.
- Maintain a high level of customer satisfaction (CSAT) scores through empathetic and accurate communication.
Kualifikasi
- Minimum SPM/Diploma qualification or equivalent.
- Native-level proficiency in Mandarin (verbal and written) is mandatory.
- Strong command of English for internal reporting and team communications.
- Prior experience in a call center or customer-facing role is highly preferred.
- Strong problem-solving skills and the ability to work independently in a remote environment.
- Ability to work on a rotational shift basis, including weekends and public holidays.
- Excellent computer literacy and proficiency in using MS Office/Google Workspace.
- Stable internet connection and a conducive home workspace.