Deskripsi Pekerjaan
Are you a people person with a passion for fitness and service excellence? Pola Group is currently seeking a dedicated Customer Service Representative to join our team at Megafit. In this role, you will be the face of our brand, ensuring every member receives world-class support and has a seamless fitness experience.
We are looking for an individual who thrives in a dynamic environment, possesses strong communication skills, and is committed to problem-solving. You will play a vital role in administrative management, member inquiries, and retention by providing friendly, efficient, and professional service. If you are energetic, reliable, and ready to make a positive impact on our members' fitness journeys, we want to hear from you.
Tanggung Jawab
- Greet and assist gym members with a professional and welcoming attitude.
- Handle member inquiries and concerns via phone, email, or in-person walk-ins.
- Manage daily administrative tasks, including membership registration and database updates.
- Resolve member complaints or issues promptly to ensure high satisfaction rates.
- Maintain the cleanliness and orderly appearance of the service desk area.
- Monitor member check-ins and provide support for class schedules or facility questions.
- Process payments and handle basic financial record-keeping for membership accounts.
- Collaborate with the gym team to promote special events or member loyalty programs.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Previous experience in customer service, retail, or hospitality is highly preferred.
- Excellent verbal and written communication skills in Indonesian.
- Proficient in using Microsoft Office (Word, Excel) and basic computer software.
- Strong problem-solving skills with a patience-first approach to conflict resolution.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Willingness to work on a shifting schedule, including weekends and public holidays.
- A friendly, enthusiastic, and proactive personality with a passion for the fitness industry.