Deskripsi Pekerjaan
Join our dedicated team at Edulab Indonesia and embark on a rewarding career as a Customer Service Representative. We offer a competitive salary, comprehensive benefits, and exceptional opportunities for personal and professional growth. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction and building lasting relationships with our clients.
At Edulab Indonesia, we value our employees and provide a supportive work environment that encourages learning and development. If you are passionate about helping others and delivering exceptional customer service, we invite you to apply for this exciting opportunity in Mojokerto. Join us in our mission to provide outstanding service while advancing your career in a dynamic and forward-thinking organization.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints effectively to ensure satisfaction
- Process orders, provide information about products and services, and handle transactions
- Collaborate with other departments to resolve complex customer issues
- Maintain accurate customer records and update information in the CRM system
- Identify opportunities for process improvements and customer service enhancements
- Adhere to company policies and procedures while maintaining high service standards
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous customer service or call center experience is advantageous
- Excellent communication skills in both Indonesian and English
- Strong problem-solving abilities and patience when dealing with customer issues
- Proficient in using computers and basic software applications
- Ability to multitask and work efficiently in a fast-paced environment
- Positive attitude and willingness to learn new processes and systems